Website Job Duck
Job Duck connects professionals with remote opportunities at US-based employers and provides recruitment guidance, training and dedicated team support.
The Opportunity
Job Duck is recruiting a Legal Communications Coordinator to support client communications and daily administrative operations.
You will be the first point of contact for incoming calls, help clients connect with the appropriate team members and maintain accurate appointments and records.
The role involves approximately 16 to 30 calls per day and requires confident English communication, organisation and professional customer service.
Responsibilities
- Answer, screen and route incoming calls.
- Make outbound calls for follow-ups and client communication.
- Coordinate communication between clients and internal team members.
- Manage calendars, update appointments and confirm scheduling details.
- Monitor communication channels and respond promptly.
- Maintain accurate records in Clio and other business systems.
- Use Zoom Phone and Microsoft Office 365 for communications and scheduling.
- Assist with administrative and clerical tasks.
- Identify and address administrative needs proactively.
- Provide friendly, professional and empathetic assistance.
- Maintain confidentiality when handling client information.
Requirements
- English proficiency.
- Two to three years of experience in reception, front desk, customer service, call handling or administrative support.
- Strong verbal communication and customer service skills.
- Confidence speaking with clients and professionals throughout the workday.
- Ability to multitask accurately and professionally.
- Strong organisational and time management skills.
- Ability to work independently and support colleagues proactively.
- Attention to detail, reliability and problem-solving skills.
Preferred Experience
- Managing high volumes of inbound and outbound calls.
- Working in a law firm.
- Using CRM or case management systems.
- Managing calendars and scheduling appointments.
Software and Tools
The role uses Clio, Zoom Phone, Microsoft Office 365, Outlook Calendar and Clio Calendar.
Familiarity with Claude AI is preferred but not required.
Working Hours
Monday to Friday, 8:30 AM to 5:30 PM US Central Time.
The advertisement references both CST and CDT. Applicants in South Africa should confirm the applicable local working hours with the recruiter.
Benefits
- Paid time off.
- Bonuses.
- Fully remote, home-based work.
- Full-time, long-term career opportunities.
- Parental leave.
- Professional development and training.
- Dedicated team support.
Application steps
- Enter your contact details.
- Provide your educational and employment history.
- Upload your English CV in .DOC format.
- Agree to the terms of service.
- Review and submit your application.
Important CV Instructions
Job Duck requires the uploaded CV to exclude:
- Email address.
- Telephone number.
- Physical location.
- Social media links.
- Salary or compensation requirements.
Provide your contact details in the application form instead.
Recruitment Process
The application process has multiple stages. Candidates must successfully complete each stage to progress.
Monitor your email and WhatsApp for instructions from the recruitment team, including your email’s spam folder.
Do not submit more than three applications at a time. Job Duck states that its recruitment team may contact suitable candidates about other roles.
To apply for this job please visit flywheel.wd5.myworkdayjobs.com.
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